You can access a collection of our useful forms by simply clicking on the link provided below.

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You may want to make changes to your policy as your circumstances change over time.

Talk to your Financial Advisor or a member of our Customer Care team by calling freephone 1800 446 446 or 091 535 700 if you are considering making changes to suit your changing needs

Sometimes customers “feel the pinch” and struggle to pay for their policy.

If you are finding it financially difficult to pay your premium, to talk to your Financial Advisor or a member of our Customer Care team by calling free phone 1800 446 446 or 091 535 700 and we will step you through what options are available to you.

We encourage our customers to get in touch with us to discuss their policies. 

Click here to contact us.

The Assisted Decision-Making (Capacity) Act 2015 (Act), as amended, established a modern legal framework to support decision-making by adults who may have difficulty making decisions without assistance.

The Decision Support Service is a new service established under the Act and its role is to promote the rights and interests of persons who may need support to make decisions. The Decision Support Service registers Decision Support Arrangements and supervises Decision Supporters.

If you or someone you know have queries in relation to Decision Support Arrangements or would like to find out more information, contact the Decision Support Service through the contact details provided below.

Decision Support Service Contact Information

Address: Decision Support Service, Waterloo Exchange, Waterloo Road, Dublin 4, D04 E5W7.

Phone:   +353 (01) 211 9750

Email:    queries@decisionsupportservice.ie

Website: www.decisionsupportservice.ie

If there is a Decision Support Arrangement in place in relation to your insurance arrangements, please forward a copy of the Decision Support Arrangement to info@acornlife.ie or by post to:

Customer Care, Acorn Life, St. Augustine Street, Galway, H91 PN80.

Unclaimed Life Assurance Policies

Insurance Ireland publishes an annual notice in relation to Unclaimed Life Assurance Policies, on behalf of the insurers in the market. The notice is published in the Irish Times, Irish Independent and Iris Oifigiúil. The key contents of the notice are provided below.

__________________________________________________________________________________                                           Unclaimed Life Assurance Policies Notice

Under the terms of the Unclaimed Life Assurance Policies Act 2003, life assurance companies are required to identify policies where there has been no recent communication from the policyholder and to designate them as unclaimed policies.

A policy is unclaimed where premiums are no longer being paid and an amount is payable to the policyholder* and where:

·       In the case of a fixed term policy which matured at least 5 years ago, there has been no written communication from the policyholder since the policy matured, OR

·       In the case of a policy without a fixed term, there has been no written communication from the policyholder for at least 15 years, OR

·       In the case of personal pension policies (i.e. those not linked to an employer’s pension scheme), 5 years have elapsed without communication since the latest retirement date contained in the policy.

Life Assurance companies are required to contact holders of unclaimed policies to ascertain their wishes in respect of the policy e.g. to receive any money due or to continue/reactivate the policy (if permitted by the policy conditions). Once written instructions are received from the customer, the policy will be removed from the unclaimed list.

Life Assurance companies are not required to write to holders of unclaimed policies where:

(a)    The value of the policy is less than €500 or

(b)    The company has been instructed not to correspond with or contact the policyholder or

(c)     The company has tried but failed to contact the customer. In such cases, this advertisement serves as notice of the Act’s provisions

Where there has been no communication from the customer by 31 March 2025, the net encashment value of the policy will be transferred to the National Treasury Management Agency (NTMA) which will manage the funds on behalf of the State.

The rights of policy owners are unaffected by the transfer of moneys to the NTMA. Policies may be reclaimed from the insurance company by following the procedures outlined in the leaflet A Guide to Unclaimed Life Assurance Policies available at all life assurance companies or from www.insuranceireland.eu

Individuals who make fraudulent claims may be guilty of an offence.

*This does not apply to a policy which constitutes or forms part of assets of an occupational pension scheme, other retirement benefit scheme or trust, a group permanent health insurance or disability benefit scheme, a sponsored superannuation scheme.
 

Contact Us

If you have any queries or concerns about an Acorn Life policy which you believe may be classified as unclaimed, please contact us at 1800 446 446 / 091 535 700 or info@acornlife.ie

In addition, where the original owner of the policy has died or ownership of the policy has been transferred, any person having a valid legal interest in an unclaimed policy i.e. heirs, executors, administrators or assignees should contact Acorn Life using the contact details above.

Your policy is reviewable. This simply means at certain times we look to see if the premium you’re paying is enough to keep the level of cover you have in place until the next review. Click here to learn more.