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Make a complaint
Looking to protect what’s important to you?
Just Ask Acorn and it’s done.
Acorn Life is committed to providing a high standard of service and support to our customers. However, if you are not satisfied, or have any concern relating to the products or services we provide, we understand that you may wish to make a complaint. You can submit your complaint by phone, in writing, or by email using the contact details below:
How to contact us
Call us
Freephone: 1800 446 446
Monday to Friday, 9am – 5pm
Write to us
Acorn Life DAC
St Augustine Street
Galway
H91 PN80
Send us an email anytime
info@acornlife.ie
What to expect
Acorn Life is committed to resolving all complaints fairly and as quickly as possible. Here’s what to expect when you contact us.
We acknowledge your complaint
Within 5 business days of receiving it.
We investigate and respond
We aim to investigate and resolve your complaint within 40 working days. If we are unable to do so, we will keep you informed and advise you of your right to refer the matter to the Financial Services and Pensions Ombudsman (FSPO).
If you’re not satisfied
You can refer your complaint to the Financial Services and Pensions Ombudsman (FSPO).
Find out more about how Acorn Life handles complaints by accessing our Complaints Handling Procedure.
Financial Services and Pensions Ombudsman (FSPO)
If you are not satisfied with our response, you may contact the FSPO independently.
www.fspo.ie · 01 567 7000 · info@fspo.ie
Need extra support?
If you have questions about your existing policy or cover, our customer care team is happy to help. Get in touch by phone or email and we’ll do our best to assist you.
