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How can we help you?
Whether you need to manage your policy, make a claim, raise a complaint, or access forms and regulatory information, you’ll find everything you need here.
You can also contact our Customer Care team directly on Freephone 1800 446 446, Monday to Friday, 9am–5pm.
Manage your policy
Change your cover, manage payments, or review your options.
Claim support
Start a claim, track its progress, or find out what you need.
Make a complaint
Tell us what went wrong and how we'll put it right.
Key information and documents
Find policy documents, forms and product information.
Make a payment
Pay a premium or set up a payment quickly and securely.
Regulatory notices
Read statutory notices Acorn Life is required to publish.
Vulnerability support
Acorn Life know that anyone can experience vulnerability at any stage of life. Your circumstances, health, finances, or personal situation may sometimes make it harder to engage with financial products or services. When this happens, we are here to support you.
Fraud and scam
Need extra support?
If you have questions about your existing policy or cover, our customer care team is happy to help. Get in touch by phone or email and we’ll do our best to assist you.
